Shipping policy

Last Updated: 24 September 2026

Thank you for shopping with Hempoat. We are committed to delivering your order safely and as quickly as possible.

Order Processing & Dispatch

Orders are generally processed and dispatched within 24 hours after successful order confirmation and payment.

Orders placed on public holidays, during high-volume sale periods, or during circumstances beyond our control may require additional processing time.

Once your order has been dispatched, tracking details may be shared with you through SMS, email, WhatsApp, or any other contact method provided while placing the order.

Delivery Time

We deliver across India through our third-party courier partners.

Estimated delivery time after dispatch is generally:

5–7 business days

Delivery timelines are estimates and may vary depending on your location, courier availability, weather conditions, public holidays, operational disruptions, or other circumstances beyond our reasonable control.

Hempoat cannot guarantee an exact delivery date once an order has been handed over to the courier partner.

Shipping Charges

Any applicable shipping charges will be clearly displayed at checkout before payment is completed.

Cash on Delivery

Currently, Cash on Delivery (COD) is not available.

All orders must be prepaid using the payment methods available on our website.

Our online payments are processed through PhonePe Payment Gateway and/or other authorised payment partners that may be made available on the website from time to time.

Incorrect Shipping Address

Customers are responsible for providing complete and accurate delivery information.

If you notice an error in your address, please contact us immediately at:

Email: hempoat.ind156@gmail.com
Phone: +91 87350 21501

We can modify the address only if the order has not already been dispatched.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping charges may apply for re-shipment.

Delayed or Lost Shipments

If your order appears to be unusually delayed, please contact us with your order number and registered contact details.

We will coordinate with our courier partner and make reasonable efforts to resolve the issue.

Cancellation Before Dispatch

You may request cancellation of your order before it has been dispatched by contacting us through phone or email.

Once an order has been dispatched or handed over to our courier partner, it cannot normally be cancelled.

For approved cancellations, the refund will be processed to the original payment method and generally initiated within 5–7 business days.

Actual credit timelines may vary depending on your bank or payment service provider.

Returns

Because Hempoat sells packaged food products, we do not accept general returns or exchanges after delivery due to food-safety and hygiene considerations.

However, if you receive a product that is: