Privacy policy

Last Updated: 24 September 2026

Hempoat is a brand operated by Vibeat Global Private Limited.

We respect your privacy and are committed to handling your personal information responsibly and in accordance with applicable Indian laws.

This Privacy Policy explains what information we may collect when you visit www.hempoat.in, place an order, communicate with us, or otherwise interact with Hempoat, and how that information may be used.

1. Information We May Collect

Depending on how you interact with us, we may collect information including:

Name
Email address
Phone number
Billing address
Shipping address
Order and purchase information
Customer-support communications
Marketing preferences
IP address
Device and browser information
Website usage information
Cookies and similar technical information

When you make a payment, payment-related information is processed by authorised payment service providers such as PhonePe Payment Gateway.

We generally do not directly store complete card, UPI PIN, banking password or similar sensitive payment credentials.

2. How We Use Your Information

We may use your information to:

Process and fulfil orders
Arrange shipment and delivery
Process payments and refunds
Provide order updates
Respond to customer-support requests
Handle returns, replacements and complaints
Prevent fraud and unauthorised activity
Improve our products, services and website
Analyse website usage and performance
Maintain business and accounting records
Comply with legal and regulatory requirements
Send promotional communications, offers, product updates or abandoned-cart reminders where permitted

Where required by law, we will seek your consent before using your personal information for a particular purpose.

3. Marketing Communications

If you have opted to receive promotional communications, we may contact you through email, SMS, WhatsApp or other communication channels.

You may withdraw your consent or opt out of promotional communications at any time by using the unsubscribe/opt-out facility provided in the communication or contacting:

hempoat.ind156@gmail.com

Opting out of marketing will not prevent us from sending important transactional communications relating to an existing order, refund, delivery or customer-service matter.

4. How We Share Information

We do not sell your personal information.

We may share information where reasonably necessary with trusted third parties that help us operate our business, including:

Courier and logistics partners
Payment gateways and banking partners
Website hosting and technology providers
Customer-support providers
Analytics providers
Marketing and communication service providers
Accountants, auditors or professional advisers
Government, regulatory or law-enforcement authorities where legally required

We seek to share only information reasonably necessary for the relevant purpose.

5. Payment Information

Payments on our website may be processed through PhonePe Payment Gateway or another authorised payment provider displayed during checkout.

Payment transactions may therefore also be subject to the payment provider's own privacy policy and terms.

6. Cookies

Our website may use cookies and similar technologies to:

Keep the website functioning correctly
Remember preferences
Maintain shopping-cart functionality
Understand website traffic
Measure website performance
Improve the customer experience
Support advertising and marketing activities

You may manage cookies through your browser or device settings. Disabling certain cookies may affect some website features.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including fulfilment of orders, customer support, accounting, taxation, dispute resolution, fraud prevention and compliance with applicable legal requirements.

When information is no longer reasonably required, we may delete or anonymise it in accordance with applicable law.

8. Data Security

We use reasonable organisational and technical safeguards designed to protect personal information from unauthorised access, disclosure, alteration, loss or misuse.

However, no website, internet transmission or electronic storage method can be guaranteed to be completely secure.

9. Your Choices and Rights

Subject to applicable law, you may be able to:

Request information regarding personal data processed by us
Request correction or updating of inaccurate information
Request deletion/erasure of information where applicable
Withdraw consent where processing is based on consent
Opt out of marketing communications
Raise a grievance relating to the processing of your personal data
Exercise other rights available under applicable data-protection law

To make a privacy-related request, contact:

Email: hempoat.ind156@gmail.com

We may need to verify your identity before processing certain requests.

10. Children's Privacy

Our website is intended for general consumers and is not designed to knowingly collect personal information from children in violation of applicable law.

If you are under 18 years of age, you should use the website and make purchases only with the involvement and appropriate consent of your parent or legal guardian.