Refund policy

Last Updated: 24 September 2026

At Hempoat, we want every order to reach you in proper condition. As our products are consumable food products, certain restrictions apply to returns for hygiene and food-safety reasons.

Returns

We do not accept returns or exchanges simply because of:

Change of mind
Personal taste or flavour preference
Ordering the wrong flavour or quantity
Failure to consume the product
Products that have been opened or used without any quality-related issue

This policy does not affect any rights available to you under applicable consumer-protection laws.

When You Are Eligible for a Replacement or Refund

Please contact us if you receive:

A damaged product
A leaking, torn, broken, or materially damaged package
A tampered product
An expired product
A product different from what you ordered
Missing product(s) from your order
A product with a material quality or manufacturing issue

The issue must normally be reported to us within 48 hours of delivery.

How to Raise a Claim

Please contact:

Email: hempoat.ind156@gmail.com
Phone: +91 87350 21501

Please provide:

Your order number
Name and registered phone number
Details of the issue
Clear photographs and/or video showing the product, packaging and issue
Any other reasonable information requested by our customer-support team

An unboxing video is not compulsory, but clear photographic or video evidence may help us investigate and resolve your claim faster.

Please retain the product and its original packaging until your complaint has been reviewed.

Replacement or Refund

After reviewing and verifying your claim, we may offer:

A replacement at no additional cost; or
A refund for the affected product/order.

Where a genuine issue has occurred because of Hempoat or our fulfilment process, we will not charge additional shipping for the replacement.

Refund Timeline

Once a refund is approved, we will generally initiate it within 5–7 business days to the original payment method.

The time taken for the amount to appear in your account after initiation depends on your bank, UPI provider, card issuer, PhonePe Payment Gateway, or other relevant payment provider.

Order Cancellation

You may cancel an order before dispatch.

To request cancellation, contact:

Email: hempoat.ind156@gmail.com
Phone: +91 87350 21501

Please provide your order number.

If the order has already been dispatched or handed over to our courier partner, cancellation may no longer be possible.

Approved prepaid-order cancellations will be refunded to the original payment method.

Orders Returned to Origin

If a shipment is returned to us because:

The customer provided an incorrect/incomplete address
Delivery was repeatedly refused
The customer could not be contacted despite reasonable delivery attempts

we will review the circumstances before arranging re-shipment or refund. Additional shipping charges may apply where the failed delivery resulted from incorrect customer-provided information.