Shipping and Returns

Shipping Policy

Processing Time

Orders are processed within 1–2 business days. Orders placed on weekends or public holidays will be processed the next business day.

Delivery Time

Metro Cities: 3–5 business days
Other Cities & Towns: 5–7 business days
Remote Areas: 7–10 business days

Shipping Charges

Shipping charges are calculated at checkout based on your delivery location and order weight. We offer free shipping on orders above a certain amount — check our website or promotions for current thresholds.

Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS to track your delivery.

Delivery Issues

If your order is delayed or you experience any delivery issues, please contact us with your order number and we will assist you promptly.

Returns Policy

Eligibility

We accept returns within 7 days of delivery for items that are unused, unopened, and in their original packaging.

Non-Returnable Items

Opened or used food products
Perishable goods
Items purchased on sale or with a discount code (unless damaged)

How to Initiate a Return

To initiate a return, please contact us at hempoat.in with your order number and reason for return. Our team will guide you through the process.

Refunds

Once we receive and inspect the returned item, refunds will be processed to your original payment method within 7–10 business days.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos and your order details. We will arrange a replacement or full refund at no additional cost.