Return and Refund Policy

Return and Refund Policy

Last updated: September 2026

We want you to be completely satisfied with your purchase. If you are not satisfied, we're here to help.

Returns

You have 7 days from the date you received your item to return it. To be eligible for a return, your item must be unused and in the same condition that you received it, in its original packaging.

Non-Returnable Items

  • Perishable goods
  • Opened food or health products
  • Gift cards
  • Downloadable products

Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed to your original payment method within 7–10 business days.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us with proof of the issue.

Shipping Costs for Returns

You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us at hempoat.in.